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On October 21, 2024, the Board of Directors of the Company appointed Amit Zavery, age 53, as President, Chief Product Officer and Chief Operating Officer of the Company, effective October 28, 2024. Mr. Zavery joins the Company from Alphabet Inc., a multinational technology company, where he served as VP/GM and Head of Platform, Google Cloud from March 2019. Prior to joining Google Cloud, Mr. Zavery served in various leadership roles at Oracle Corporation, a multinational computer technology company, from December 1994 to March 2019 - most recently as its Executive Vice President and Corporate Officer, Product Development. In addition, Mr. Zavery has served on the Board of Directors of Broadridge Financial Solutions, Inc., a financial technology company, since June 2019. Mr. Zavery studied electrical and computer engineering at the University of Texas at Austin, received his M.S. in information networking from Carnegie Mellon University and completed the Advanced Management Program at Harvard Business School.

On April 23, 2025, Paul Fipps was appointed as President, Global Customer Operations. Mr. Fipps, Executive Vice President of Worldwide Sales of ServiceNow, Inc. (January 2025-April 2025); President of Global Industries and Strategic Growth of ServiceNow, Inc. (January 2024-January 2025); President of Strategic Accounts of ServiceNow, Inc. (October 2022-January 2024); Senior Vice President, Customer and Partner Excellence of ServiceNow, Inc. (March 2021-January 2024); Numerous leadership roles at Under Armour, most recently as President UA Connected Fitness and Chief Experience Officer (2014-2020); U.S. Army (1991-1994). Current Directorships: Member of the board of directors of NetApp, Inc. (NASDAQ: NTAP), a provider of cloud data service. University of Baltimore, B.S., Information Systems, and MBA and Graduate of The Wharton School's Advanced Management Program.

Jacqueline Canney, Chief People and AI Enablement Officer of ServiceNow, Inc. (January 2025-Present); Chief People Officer of ServiceNow, Inc. (July 2021-January 2025); Global Chief People Officer of WPP Group, a communications, experience, commerce and technology company (June 2019-July 2021); Executive Vice President, Global People at Walmart Inc., a multinational retail corporation (August 2015-May 2019). Other Leadership Experience and Service: Member of the board of directors of Wonder Group, Inc., a food delivery tech company; Member of the board of directors of Project Healthy Minds, a nonprofit; Board of Trustees, Boston College. Boston College, B.S., Accounting.

Susan L. Bostrom, Executive Vice President, Chief Marketing Officer, Worldwide Government Affairs (and other executive positions) at Cisco Systems, Inc., a networking equipment provider (1997-2011). Ms. Bostrom holds a B.S. degree in Business from the University of Illinois and an M.B.A. degree from the Stanford Graduate School of Business. Current public company directorships: Gitlab Inc., a software company and Samsara Inc., a cloud-based software company. Other public company directorships (Past 5 years): Nutanix, Inc., an enterprise cloud computing company and Cadence Design Systems, Inc., an electronic design software company.

Teresa Briggs, Vice Chair & West Region Managing Partner at Deloitte LLP(June 2013-August 2019). Board of Directors of Deloitte USA LLP (January 2016-March 2019). Served as San Francisco Managing Partner at Deloitte LLP (2011-2019). Ms. Briggs holds a B.S. degree in Accounting from the University of Arizona, Eller College of Management. Current public company directorships: Snowflake Inc., a cloud-data platform company; DocuSign, Inc., a provider of electronic signature technology and digital transaction management services and Warby Parker Inc., an online retailer. Other public company directorships (Past 5 years): VG Acquisition Corp, a special purpose acquisition company.

Anita M. Sands, Vice Chair and Head of Growth at General Catalyst (January 2026-Present); Venture Partner at New Enterprise Associates, a venture capital firm (2022); Group Managing Director, Head of Change Leadership and a member of the Wealth Management Americas Executive Committee of UBS Financial Services, a global financial services firm (2012-2013); Group Managing Director and Chief Operating Officer of UBS Wealth Management Americas at UBS Financial Services (UBS) (2010-2012); Transformation Consultant, UBS Wealth Management Americas at UBS (2009-2010); Managing Director, Head of Transformation Management at Citigroup N.A.'s Global Operations and Technology organization, Citigroup Inc. (2008-2009); SVP Innovation and Process Design at RBC Financial Group (2006-2008). Education: Ms. Sands holds a B.S. degree in Physics and Applied Mathematics from The Queen's University of Belfast, Northern Ireland, a Ph.D. degree in Atomic and Molecular Physics from The Queen's University of Belfast, Northern Ireland and an M.S. degree in Public Policy and Management from Carnegie Mellon University. Current public company directorships: Nu Holdings Ltd., a digital banking company. Other public company directorships (Past 5 years): Pure Storage, Inc., a provider of enterprise flash storage solutions; iStar, Inc., a New York based real estate development company; Khosla Ventures Acquisition Co. II, a special purpose acquisition company.

Paul E. Chamberlain, President and Chief Executive Officer of PEC Ventures, LLC, which invests in and advises high-growth companies in the technology, health care and professional services sectors (2015-Present). Managing Director (and various senior roles) at Morgan Stanley & Co. (1990-2015). Mr. Chamberlain holds a B.A. degree in History, magna cum laude, from Princeton University and received an M.B.A. degree from Harvard Business School. Current public company directorships: TriNet Group, Inc., a provider of human resources and employee benefits solutions. Other public company directorships (Past 5 years): Veeva Systems Inc., a provider of life sciences cloud software. Other leadership service: Chair of the Strategic Advisory Committee, JobTrain, a vocational and life skills training group focused on the neediest in the Silicon Valley community and Adjunct Lecturer, Bendheim Center for Finance, Princeton University.

Joseph Larry Quinlan, Global Chief Information Officer of Deloitte, LLP (Deloitte) (February 2010-June 2021). Various roles at Deloitte, including US Firms CIO and National Managing Principal for Process Excellence (1998-2010). Mr. Quinlan holds an M.B.A. degree from Baruch College, City University of New York and a B.S. degree in Industrial Management from the University of the West Indies. Current public company directorships: Jones Lang LaSalle, a real estate company. Booking Holdings Inc., a travel technology company. Other leadership service: Board of Directors, Adrienne Arsht Center for Performing Arts Trust; Board of Directors, American Foundation for the University of The West Indies; Emeritus Board of Directors, NPower; Board of Directors, National Association of Corporate Directors (NACD) Florida Chapter; Board of Directors, United Way of Miami.

Larry Jackson, Founder and CEO, gamma, a multimedia content creation, distribution and direct-to-consumer enterprise (2022-Present); Global Creative Director, Apple Music at Apple Inc., a designer and manufacturer of electronic devices and related software and services (2014-2022); Chief Content Officer at Beats Music (2014); Executive VP, Interscope Geffen A&M at Universal Music Group, a subsidiary of Vivendi S.A., a French multinational media and telecommunications company (2011-2014); President at A&R Arista Records (and various positions) at Sony Music (2000-2010). Other leadership service: Board of Directors, UCLA Hammer Museum.

Frederic B. Luddy, Chairman of the Board of ServiceNow, Inc. (April 2018-October 2022); Chief Product Officer of ServiceNow, Inc. (2011-2016); President and Chief Executive Officer of ServiceNow, Inc. (2004-2011); Founder of ServiceNow, Inc. (2004); Chief Technology Officer of Peregrine Systems, Inc., an enterprise software company; Founder of Enterprise Software Associates, a software company; Boole and Babbage, Inc., a software company; Software Developer at Amdahl Corporation, an information technology company. Other leadership service: Board of Trustees, AI Working Group, Salk Institute of Biological Studies.

Mr. Eric S. Yuan, Founder, Chairman of the Board, President and Chief Executive Officer of Zoom Communications, Inc. (June 2011-Present); Corporate Vice President of Engineering at Cisco Systems, Inc., a multinational technology company (May 2007-June 2011) and Various roles, most recently Vice President of Engineering, at WebEx Communications, Inc., an internet company (August 1997-May 2007). Mr. Yuan holds a Bachelor's degree in Applied Math from Shandong University of Science and Technology and a Master's degree in Engineering from China University of Mining and Technology. Current public company directorships- Zoom Communications, Inc., a communications technology company and Intuit, Inc., a technology company.

ServiceNow announced that Hossein Nowbar has joined the company as President and Chief Legal Officer. Most recently serving as Chief Legal Officer and Corporate Vice President at Microsoft Corporation, Nowbar brings extensive experience shaping policy priorities, fostering public trust, navigating complex regulatory landscapes, and ensuring business operations are conducted with integrity and compliance around the world. Nowbar brings more than three decades of experience at the intersection of technology, law, and public policy. A recognized expert on critical issues including artificial intelligence, intellectual property, privacy and security, internet governance, cross-border data regulation, and geopolitical matters, Nowbar possesses a deep understanding of the complex challenges that enterprise technology companies face in a rapidly evolving global market and regulatory environment. In his role as President and CLO, Nowbar will oversee global legal, ethics, governance, compliance, risk, ServiceNow.org, impact and sustainability, and corporate and government affairs organizations, partnering with the executive leadership team to advance responsible innovation, strengthen trust, and support ServiceNow's long-term growth strategy. Throughout 25+ years at Microsoft, Nowbar rose through increasingly senior leadership roles, starting as the frontline general counsel to Microsoft's most strategic businesses, such as Cloud and AI, advancing to lead the company's corporate and legal affairs functions as General Counsel and Corporate Secretary, and culminating as Chief Legal Officer. Nowbar is a member of the Pro Bono Institute's Corporate Pro Bono Advisory Board, a board member of the LCLD and serves on the Association of Corporate Counsel Global Board of Directors.

On February 10, 2026, the Board of Directors of ServiceNow, Inc. appointed Danielle Fontaine as the Company's Chief Accounting Officer and Corporate Controller, effective February 17, 2026. Prior to Ms. Fontaine's appointment, she served as the Company's Assistant Controller since September 2021. Before that, she held roles in Technical Accounting and Corporate Accounting at Alphabet, Inc. from January 2017 to September 2021 and served as an industry fellow at the Financial Accounting Standards Board. From October 2007 to January 2017, Ms. Fontaine held progressive controllership roles at Gap, Inc. and began her career in public accounting at Ernst & Young, LLP. Ms. Fontaine holds a Bachelor of Science in Commerce degree and a Master of Business Administration degree from Santa Clara University.

McBride brings more than 25 years' experience in finance and accounting to ServiceNow, including 21 years at Intel Corporation, where most recently he served as vice president, corporate controller and principal accounting officer. McBride currently serves as national board chair of Financial Executives International (FEI), vice chair on FEI's committee on corporate reporting, and is a member of the Financial Accounting Standards Board's Emerging Issue Task Force. He served a two-year fellowship with the FASB from 2003 to 2005, where he was responsible for researching and resolving emerging practice problems. He began his career in 1993 at KPMG. McBride holds a B.S. in accounting from Oregon State University and is a Certified Public Accountant. Kevin McBride, the Company's former Chief Accounting Officer effective February 17, 2026, has been promoted to Executive Vice President, Accounting and Corporate Services, assuming new responsibilities.